Customer support

The fastest way is email at info@motorock.eu or info@motorock.eu for order questions. For urgent showroom matters during opening hours, call +372 56 500 400.

Visit us at Tallinn shop, Pärnu mnt 328, Tallinn. Hours: Mon–Fri 10–18, Sat 11–16, Sun closed.

We aim to reply to emails within one business day. Order and payment issues are prioritised on weekdays.

At other times, call ahead and we'll make an appointment

• Order confirmation is sent by email after checkout
• Available payment methods depend on your billing country and order total. Only options shown at checkout can be used.
• Estonia: Visa, Mastercard, Apple Pay, Google Pay (WooPayments / Stripe, when shown at checkout), Estonian bank links (Swedbank, SEB, LHV, Coop Pank and others — Montonio), Montonio Buy now, pay later (BNPL), Hire purchase via Montonio (Inbank), PayPal (Montonio)
• Latvia & Lithuania: Visa, Mastercard, Apple Pay, Google Pay (WooPayments / Stripe, when shown at checkout), Local bank links (Montonio), Montonio Buy now, pay later (BNPL), PayPal (Montonio)
• Finland: Visa, Mastercard, Apple Pay, Google Pay (WooPayments / Stripe, when shown at checkout), Finnish bank links (Montonio), MobilePay (Montonio), PayPal (Montonio)
• Poland: Visa, Mastercard, Apple Pay, Google Pay (WooPayments / Stripe, when shown at checkout), Polish bank links (Montonio), BLIK (Montonio), PayPal (Montonio)
• Other EU countries: Visa, Mastercard, Apple Pay, Google Pay (WooPayments / Stripe, when shown at checkout), Local bank links (Montonio, where supported), PayPal (Montonio)
• Cards and Apple Pay / Google Pay: WooPayments (Stripe), when shown at checkout
• Bank links, MobilePay, BNPL, hire purchase, BLIK, PayPal: Montonio, when shown at checkout
• If payment fails, try again or choose another method shown at checkout
• After paying via bank link, click "Return to merchant" on your bank's page
• For payment issues, include your order number when you contact us

Delivery methods and times depend on your destination country. Below is a country-by-country overview; exact options and prices are shown at checkout.

Orders are typically processed within 1–2 business days before dispatch.

When your order ships, you should receive tracking details by email where the carrier provides them.

Delayed or damaged parcels: email info@motorock.eu with your order number.

• Estonia: SmartPosti parcel locker, Omniva parcel locker, DPD parcel locker, Courier delivery (Omniva, DPD), Showroom pickup — Pärnu mnt 328, Tallinn (Estonia: 3–7 working days)
• Latvia & Lithuania: SmartPosti parcel locker, Omniva parcel locker, DPD parcel locker, Courier delivery (Omniva, DPD) (Latvia & Lithuania: 3–7 working days)
• Finland: SmartPosti parcel locker (Itella), Courier delivery, GLS parcel locker or parcel shop (where offered at checkout) (Finland: 3–5 working days)
• Other EU countries: GLS parcel locker or parcel shop, AlzaBox parcel locker, Nova Post parcel locker (selected countries), DPD (where available), Courier delivery (Other EU countries: 10–14 calendar days)

You have a 14-day right of withdrawal. Notify us at info@motorock.eu. Direct return costs are borne by the buyer, except for wrong or defective items. Full steps: returns policy.

Unsure about size? Contact us before ordering — we are happy to advise based on brand fit guides.

Motorcycle purchases, registration, and transport are arranged individually. Book a test ride through the website or contact us to plan a showroom visit.